Also, resetting Outlook preferences doesn't remove email messages or account settings. How to use the tool. Download and open the Outlook Reset Preferences tool. Click the Reset Now! This closes Outlook if it's open, and then resets the preferences to their default settings. Exit the Outlook Reset Preferences tool. Best & Quick Way to Resolve the Issue. You can use SysTools Mac Outlook Database Repair Tool to. Can't open one or more of the shared Calendar folders in Outlook 2016 for Mac or Outlook for Mac 2011. In Outlook 2016 for Mac and Outlook for Mac 2011, you cannot open a shared Calendar folder that is not a subcalendar of the user's shared default Calendar folder. Second Calendar. Outlook for Mac 2011: The Data File could not be imported. This Outlook Data File is saved in ANSI format, which cannot be imported by Outlook for Mac. The.pst file is saved in the 97-2002 format, ANSI, that Outlook for Mac does not support. Open the.pst file in Microsoft Outlook 2010, and move the contents to a new.pst.
Original KB number: 2632329
Symptoms
When you try to import a .pst file into Microsoft Outlook 2016 for Mac or Outlook for Mac 2011, you receive one of the following errors depending on your version of Outlook for Mac:
Outlook 2016 for Mac:
There's something wrong with this file. Matrix screensaver hd. Please try another file.
Outlook for Mac 2011:
The Data File could not be imported. This Outlook Data File is saved in ANSI format, which cannot be imported by Outlook for Mac.
Cause
The .pst file is saved in the 97-2002 format, ANSI, that Outlook for Mac does not support.
Workaround
Outlook 2011 Mac Does Not Open
Open the .pst file in Microsoft Outlook 2010, and move the contents to a new .pst file that is saved in Unicode format. To do this, follow these steps:
Outlook Does Not Open
Open Outlook 2010, and select File, Open, Open Outlook Data File.
Browse to and select the ANSI .pst file.
Select the ANSI .pst file root in the Navigation Pane.
Select File, select Options, and then select Advanced.
Select Export, and then select Export to a file and select Next.
Select Outlook Data File (.pst), and select Next.
Make sure the root of the ANSI .pst file is selected, and that Include subfolders is enabled, and then select Next.
Select Browse to choose a location for the new .pst file to be created, and enter a file name for it, and select OK.
Select Finish, enter a password for the PST if you prefer (optional), and select OK.
This creates a Unicode PST file in the location that you specified, that you can later import into Outlook for Mac successfully.
Open Outlook for Mac, and import the .pst file. For more information about how to import .pst files, see Import a .pst file into Outlook for Mac from Outlook for Windows.